Best practices

In order to allow you to make the most of your TeamConnect Reservationless service, we have provided you with a series of best practices.

How to Conduct a TeamConnect Reservationless call

  • Contact the people you wish to invite, giving them the dial-in number, the participant passcode and the date and time of the meeting. Please advise your participants when entering the meeting before you, they will be placed on hold in the conference listening to music until you join. If you or your participants are traveling, remind them to print out the dial-in details to take with them.
  • At the start of your meeting, dial your TeamConnect Reservationless dial-in number and follow the prompts. Enter your chairperson passcode. Participants follow the same instructions and enter their participant passcode. Keep your chairperson passcode safe to prevent fraudulent use.
  • That's it! You will be joined together on the call and your meeting can begin.

How to find the latest list of Global Access Numbers

How to keep your TeamConnect Reservationless call secure

  • Press # then 1 Roll call – At the beginning of each call, you can use this function to listen to the names of the participants who have joined. This way you are aware of who is on the call and you can determine if there are any unwanted participants on the call or whether you need to wait for somebody to join before you start.
  • Press # then 2 Monitor the number of lines – Use this function to obtain the number of lines active in the conference. This is a quick way to establish how many participants are on the call without having to do a roll call.
  • Press * then 0 Operator assistance – If there is a discrepancy between the number of lines in the conference and the roll call, use this function and ask for the Conference Coordinator to disconnect the line not responding.
  • Press * then 7 Lock your conference – Use this function to lock or unlock participants entering the call. This feature is useful when you do not want additional parties to join your call after it has begun. They will go directly to the Conference Coordinator who will inform them that the conference has been locked. Participants attempting to join a locked call will be directed to the conference Coordinator.
  • Press # then # End the conference – Use this function to disconnect all participants at the end of your call. This ensures that your conference ends when you hang up.

Key functions

  • * then 2 Stop audio message – This function stops any audio messages being played into the conference, including the entry message ideal if people are joining at different times. For example, it will not play the names of the participants when they join.
  • * then 4 Volume equaliser – Use this function to get the best possible sound on your conference call.
  • * then 6 Participant mute/unmute – If you are in a noisy environment or on a mobile phone, all participants can mute their own line when not speaking. This will reduce background noise levels in the conference call.
  • * then 7 Conference lock/unlock – To control your meeting and ensure no one else can enter you can lock and unlock your conference call.
  • * then 0 Operator assistance – If you are experiencing any difficulties in your call, you can ask an operator to join your call. They will be able to troubleshoot for you there and then.
  • # then 1 Participant roll call – This function announces all the names of the participants in turn as they have joined the call.
  • # then 2 Participant count – This function will tell you the number of participants on the call.
  • # then 3 Request dial out – You will be able to request that the coordinator dials out to another participant to join your call. The coordinator will ask for your chairperson passcode for security. Great when you need to get input from a colleague there and then.
  • # then 9 Enable/disable chairperson hang-up – Usually your conference will end when the chairperson hangs up. Use this function if you would like your participants to continue without you.
  • # then # End the Conference.

Conference call etiquette

  • You should treat a conference call like any other meeting.
  • Agree an agenda prior to or at the beginning of your call.
  • Specify the time zone in meeting invites to avoid meeting delays and confusion.
  • Be sure to include the Global Access URL link for your account.
  • As the chairperson, agree who will host the call.
  • At the beginning of your call, conduct a roll call by pressing # then 1 to check who is on the call.
  • Ask the host to introduce meeting participants at the start of the call.
  • Introduce yourself when speaking and encourage participants to do the same.
  • Ask your participants to mute their line by pressing * then 6 to cut out any background noise when this is present. They can then unmute their line by pressing * then 6.
  • Be sure to keep your mobile phone a few feet away from your telephone as it can create a 'hum' when active.
  • Take care not to rustle paper, type or make a noise that might disturb the call, unless your line is muted. Press * then 6 to mute and then * then 6 again to un-mute.
  • Press * then 0 if you need help from a Conference Coordinator.
  • At the end of your call, summarize the key actions and agree on the next meeting date and time.
TeamConnect Conferencing
Help Desk

Global Toll
+1 617 786 4193

or Dial your Global Access Number, and follow the prompts (1 to join conference, 2 for Help Desk)

Note:
Some services may not be available in your region.