FAQs - WebEx

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01. What do I need to host or attend a meeting using Microsoft Windows?

Minimum requirements to host or attend fully interactive meetings using Meeting Manager for Windows:

  • Windows 98, Me, NT, 2000, XP , or Vista **
  • Microsoft Internet Explorer 6.0 or higher, Firefox 1.5 or higher. Mozilla 1.7 or higher or Netscape 8.1 or higher.
  • JavaScript and cookies need to be enabled in the browser
  • Recommended that Active X is enabled for Internet Explorer versions
  • 56K or faster Internet connection

Note: ** No support for Remote Access on Windows Vista.

Java Meeting Manager on Windows

  • Microsoft Internet Explorer 6.0 or higher , or Netscape 8.1 or higher

02. What do I need to host or attend a meeting using Mac OS?

Meeting Manager for Mac OS X:

  • Mac OS X 10.3, 10.4 (PowerPC/ Intel Mac)
  • Firefox 1.5 or higher , Safari 1.3 ( Mac OS 10.3), Safari 2.0 ( Mac OS 10.4)
  • Requires Java Runtime environment (JRE) 5.0 or higher
  • JavaScript and cookies need to be enabled in the browser
  • 56K or faster Internet connection

Note: Mac OS 9 is not supported. Also No Support for Remote Access

03. What do I need to host or attend a meeting using Linux*?

Meeting Manager for Linux:

  • Red Hat Linux Enterprise 4.0 , Su SE Linux 10.0
  • Firefox 1.5 or higher, Mozilla 1.7 or higher
  • JavaScript and cookies need to be enabled in the browser
  • Requires Java Runtime environment (JRE) 5.0 or higher
  • No Support for Sales Center or Remote Access

Note: No Support for Sales Center or Remote Access

04. Do I have to download software to host a meeting?

To use all of the interactive features in a meeting, you must run Meeting Manager on your computer. Meeting Manager lets you or anyone in the meeting share most types of documents or applications. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, your meeting service automatically downloads and sets up Meeting Manager for you. In fact, each time you participate in a meeting, Meeting Manager maintains itself by checking for the latest version and automatically updating itself, as necessary.

For first-time users, the Meeting Manager for Windows download is approximately 1.0 MB. Meeting Manager then downloads only updated components as needed.

05. What affects the performance of my meetings?

Because WebEx meetings provide real-time collaboration and sharing over the Internet, performance depends on both the Internet itself and the WebEx service. WebEx constantly monitors service and network performance, and continually enhances its infrastructure to keep WebEx meeting services highly available and reliable.

Some of the factors that affect performance are the following:

  • The speed of your computer's connection to the Internet
  • The performance of your Internet service provider
  • Overall Internet traffic on your routed connection to the WebEx server
  • Performance of firewall and proxy servers, if your computer is behind a company firewall

06. What can I do to speed things up?

First, get the fastest connection that you can. ISPs are rapidly deploying DSL, cable modem, and T1 connections. Dial-up modems can do the job, but anything less than 56K is probably too slow. Even with a 56K modem, your actual connection speed may vary.

Next, try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance.

Also make sure the presenter has a fast connection. It doesn't help if the attendees are all on T1 connections and the presenter is on a slow modem connection.

Finally, you can test your connection to determine what is causing the problem.

07. What's the difference between document sharing and application sharing?

Document sharing uses a printer driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Meeting Manager content viewer. This image is much like a printed document or fax-that is, you cannot edit it. This image requires relatively little bandwidth and thus works well at slower connection speeds.

On the other hand, application sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.

08. What types of files or applications can I share?

You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. However, if you want to share a web page with streaming content, you can use web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source.

09. Does everyone in a meeting need the file or application that I want to share?

No. Only the presenter in the meeting must have the file or application on his or her computer. Other attendees in the meeting need not have the file or application on their computers.

10. How can I modify documents that I'm sharing?

In document sharing, you can annotate documents, but not edit them, because the content is an image much like a PDF document or fax. However, you can use application sharing to edit documents as you share them in a meeting, and save the final version in the native application format. Application sharing lets all the attendees see the changes that you make, or edit the document themselves, if you grant them remote control.

11. Can I share more than one document or presentation at a time?

Yes, you can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer. Because Meeting Manager automatically labels each tab with the title or name of the document or presentation, you can quickly locate the document or presentation that you want to share with attendees.

12. Can I save annotated documents or presentations and view them offline?

Yes! To save any document or presentation in a file on your computer, choose Save on the File menu. To view the saved file offline, simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of Meeting Manager.

13. Can I show animations and slide transitions in presentations?

Yes! If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animations and slide transitions by using application sharing to share your slide-authoring application, then open the slides in that application.

14. What happens if people in a meeting have displays of different sizes or resolutions?

In a WebEx meeting, all of the attendees' views automatically display the meeting content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow the presenter's mouse pointer. Thus, the presenter should always keep the mouse pointer near the content under discussion. For best results, the presenter should set his or her monitor to 800 x 600 pixels, because this resolution is the most common. To change your monitor's display resolution for Windows, use the Settings tab in the Display Control Panel. For Mac OS, use the Monitors Control Panel.

15. Can I use my keyboard keys to remotely control an application that is running on a different platform?

Yes. If you are remotely controlling a presenter's application, desktop, or web browser and your computer's operating system is not the same as the presenter's, Meeting Manager automatically maps your keyboard keys to the presenter's keys. For details, look up keyboard shortcuts, using to remotely control software in the Index in the online Help for your meeting service web site.

TeamConnect Conferencing
Help Desk

Global Toll
+1 617 786 4193

or Dial your Global Access Number, and follow the prompts (1 to join conference, 2 for Help Desk)

Note:
Some services may not be available in your region.